Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at mitorenewal@gmail.com. Returns will need to be sent to: PO Box 1447, Milawa, Victoria 3678, Australia.

If your return is accepted, we'll send you a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.

Damages and issues — Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect.

Exceptions — Perishable goods, custom products, and personal care goods cannot be returned. We do not accept returns on sale items or gift cards.

EU 14-day cooling off period — If shipped into the EU, you have the right to cancel or return your order within 14 days without justification, under the same condition requirements above.

Refunds — Once approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact mitorenewal@gmail.com